Kids Party Entertainment Agreement (Form)

1. Booking Entertainment Package or Entertainer Show – Terms of Service and Conditions

Thank you for choosing Party Services Inc. for your entertainment package needs. By placing a reservation, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined below.

1.1. Reservation Requirements

1. As part of the booking process, all customers must complete the online service form agreement and agree to these Terms of Service prior to booking. Please note: different entertainment categories may require different forms. If you are unsure which form to use, please contact us directly for assistance.
2. After submitting your form, we recommend you call us to confirm receipt and finalize your booking by submitting payment.
3. It is the customer’s responsibility to ensure that all information submitted (e.g., event location, start time, contact details, and selected package) is accurate and complete. Any errors or omissions may affect our ability to provide the service as promised. We are not responsible for issues caused by incorrect information submitted on the form.
4. Important: Submitting a form or sending an email does not guarantee your booking. Services are only confirmed once a payment has been made.
5. In order to book any of our entertainment offerings, a minimum deposit of 50% or greater is necessary. This payment guarantees your selected date, time, and package, which may consist of entertainers, artists, DJs, photographers, party rental gear, and any additional services included in your package.
6. A non-refundable, non-transferable deposit is required to confirm your reservation. Deposit amounts vary by package and will be disclosed at the time of booking.
7. Once we obtain your deposit, your booking is confirmed, and we immediately begin processing your order to ensure that the service is provided on the specified date and time at the location you selected.

1.2. Payment Terms

1. Payments for reservations related to all services, party rental gear, and entertainment packages can be made through major credit cards, personal and business checks, money orders, direct bank transfers, cash, Zelle, or PayPal.
2. All payments and deposits are final. They cannot be refunded, transferred to a future date, or applied to a different package.
3. If the remaining balance is due on the day of the event, payment must be made before services begin, directly to the attending staff or company representative.
4. The remaining balance is due in full upon arrival, payable by cash or Zelle only, unless another method has been pre-approved in writing.
5. Gathering late payments at the event site could lead to a reduction in entertainment package duration, which will be subtracted from your planned event schedule.
6. Gratuity is not included in your total and is at the customer’s discretion.
7. Travel tolls and setup fees may apply based on the event location and setup accessibility.

1.3. Timing & Scheduling

1. Entertainment times must be pre-arranged.
2. Please schedule your entertainment package or entertainer period when all guests are expected to be present. We do not delay entertainment services to wait for additional attendees.
3. Requests to change or update your booking (e.g., time, date, or location) must be made at least 5 days prior to the scheduled event.
4. We will get in touch with you before the date of your planned event to confirm all pertinent details, including the venue, timing, and the specifics of your entertainment package. If we cannot connect with you by phone, we will leave a voicemail or send an email to provide the confirmation.
5. If available, you may request additional time on the day of the event for an added fee. This must be confirmed on-site with our company representative, or by calling our main office. If approved, the extended time and cost will be added to your final balance.
6. Reservations made fewer than 5 days prior are classified as last-minute. In these situations, your start time needs to be adaptable. We maintain the right to arrive and commence up to 1 hour earlier or later than the time you indicated on the online service form.

1.4. Cancellation Policy

1. All payments are non-refundable.
2. Cancellations must be submitted in writing at least 10 days prior to the event to avoid penalty.
3. If canceled within 10 days of the scheduled event, 75% of the total amount will be due.
4. Same-day cancellations will require payment of the full balance.
5. Regardless of how far in advance a cancellation is made, deposits and payments are non-refundable under any circumstances.
6. Our Terms of Service are available on our website and should be reviewed before making a payment. By submitting payment and completing the booking form, you agree to these terms.
7. Service time and performance duration are based on the agreement at booking. If, due to circumstances beyond our control (e.g., event delays or large group sizes), we are unable to complete the full package within the time allotted, refunds will not be issued. For example, most kids’ entertainment packages are designed for up to 20–25 children in a one-hour session.
8. Credit card dispute (through Visa, MasterCard, AmEx, etc.) will not be honored if the client has submitted the online form and agree to these terms.

1.5. Weather & Rescheduling Policy

1. If you would like to reserve a rain date, it must be requested at the time of booking and is subject to availability.
2. Events may only be rescheduled within 30 days of the original date and within the same calendar month.
3. A 15% rescheduling fee will be applied to the remaining balance for all approved reschedules.
4. Some rental items or entertainment packages are subject to availability.
5. If a selected item is unavailable, Party Services Inc. reserves the right to substitute it with a comparable item of equal or greater value.

1.6. Refund or Partial Credit.

1. If the entertainer or service provider you booked fails to appear at your event, we will issue a full refund, no questions asked. Refunds typically process within 10–30 days to your original payment method.
2. Pre-service dissatisfaction: If you experience any problems related to our service, entertainment package, or the entertainer’s appearance prior to the commencement of our service, please contact us right away to discuss your concerns with our office manager. They will take the time to understand your issue and strive to find a prompt resolution so that we can continue with our service if feasible. If the issue cannot be resolved swiftly between the client business manager over the phone or at the event, and both parties agree to terminate the service, we will process a full refund within 10 days. However, if clients have concerns but do not address the issue immediately and choose to allow the service to continue, then later complain about any matter, no partial credits or refunds will be issued.

1.7. Client Responsibilities

1. If any party rental items be part of the client’s entertainment package, the client will be entirely accountable for any damage to the rental equipment throughout their event. Full replacement or repair costs will be billed for any damage or misuse
2. Equipment, especially electrical items, must not be exposed to rain or poor weather conditions.
3. Once our team arrives at the location and is ready to begin, it is the customer’s responsibility to ensure that the show or service can begin promptly and on time. Delays caused by the customer may reduce performance time. In most cases, we are unable to wait or extend due to other scheduled events.
4. The client is also responsible for:

• • Providing a clear, level, and step-free path from the truck drop-off to the setup area.
  • Ensuring the reserved equipment fits in the designated space. No refunds will be issued if the unit does not fit.
  • Verifying that equipment is in good working condition upon delivery. Any issues must be reported immediately.
  • Understanding that Party Services Inc. is not liable for any damage to property or furnishings in the setup area.’