Terms Of Service & Conditions

(1) Business Info

Thank you for choosing Party Services Inc. for your event services, entertainment and party rentals needs. By placing a booking or reservation, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined below.

CelebrationEntertainment.com owned by Party Services Inc. located in New York, USA. Party Services Inc. reserves the right, at its sole discretion, to change, modify, add or remove portions of these terms of services, at any time. It is the customer, purchaser or user responsibility to check these terms of services periodically for changes. All terms and conditions of services in this page apply to all CelebrationEntertainment.com customers, site visitors, or buyers and also to all Party Services Inc. service users or customers.

To use, buy, purchase, rent of any of our business offered services, all users, customers, purchasers, must to agree to all of our term of services listed in this term of service page. All users, customers, purchasers, must to complete an online forms to complete of requesting service, renting or purchasing any product in this website. in this website, to request a service, rent, or purchase anything in this website. All has the terms of service mark option to complete a requested service by selecting the word “YES” next to the question ” Agree to our term of service? ” at the end of the form to be able to complete the requested purchase or service the online submission orders, needs to agree to the condition changes and terms of services use.

On this terms of services. The words: “Customer”, “Your”, “Renter”, “Buyer”, “You”, “Their” “Client” and/or “Yours” means the customer and is obligated under its terms. The words: “We”, “our” “Company”, and “Celebration Entertainment” refer to the business name Party Services Inc. The word “customer” “person” shall mean the period as agreed to between Celebration Entertainment and Customer. The word “Terms” shall mean all terms of services written by Party Services Inc. or CelebrationEntertainment.Com Website owners. if you do not agree, do not use our services.

(2) Payments & Fees

2.1. Accepted Payment Methods

Party Services Inc. accepts the following forms of payment:

Major credit and debit cards (including Visa, MasterCard, American Express, and Discover)
Other electronic payment methods as made available on our official payment page.

All payments must be made in full by the due date specified on your invoice, contract, or booking confirmation unless otherwise agreed to in writing.

2.2. Credit Card Processing Surcharge

All payments made by credit or debit card are subject to a 3.5% non-refundable processing surcharge. This surcharge represents the cost of credit card processing and will be clearly disclosed at checkout or on the payment page before payment is submitted.
By submitting a credit or debit card payment, you authorize Party Services Inc. to charge your card for the total amount due, including the applicable 3.5% processing surcharge.

2.3. Non-Refundable Fees

Credit card processing surcharges are non-refundable, even in the event of cancellation, rescheduling, or refund of the underlying service, to the extent permitted by law.

2.4. Authorization

By providing payment information, you represent and warrant that you are authorized to use the selected payment method and authorize Party Services Inc. to charge the payment method for all applicable fees, taxes, and surcharges.

(3) Booking Entertainment Package or Entertainers Show

3.1. Reservation Requirements

As part of the booking process, all customers must complete the online service form agreement and agree to these Terms of Service prior to booking. Please note: different entertainment categories may require different forms. If you are unsure which form to use, please contact us directly for assistance.
After submitting your form, we recommend you call us to confirm receipt and finalize your booking by submitting payment.
It is the customer’s responsibility to ensure that all information submitted (e.g., event location, start time, contact details, and selected package) is accurate and complete. Any errors or omissions may affect our ability to provide the service as promised. We are not responsible for issues caused by incorrect information submitted on the form.
Important: Submitting a form or sending an email does not guarantee your booking. Services are only confirmed once a payment has been made.
In order to book any of our entertainment offerings, a minimum deposit of 50% or greater is necessary. This payment guarantees your selected date, time, and package, which may consist of entertainers, artists, DJs, photographers, party rental gear, and any additional services included in your package.
A non-refundable, non-transferable deposit is required to confirm your reservation. Deposit amounts vary by package and will be disclosed at the time of booking.
Once we obtain your deposit, your booking is confirmed, and we immediately begin processing your order to ensure that the service is provided on the specified date and time at the location you selected.

3.2. Payment Terms

Payments for reservations related to all services, party rental gear, and entertainment packages can be made through major credit cards, personal and business checks, money orders, direct bank transfers, cash, Zelle, or PayPal.
All payments and deposits are final. They cannot be refunded, transferred to a future date, or applied to a different package.
If the remaining balance is due on the day of the event, payment must be made before services begin, directly to the attending staff or company representative.
The remaining balance is due in full upon arrival, payable by cash or Zelle only, unless another method has been pre-approved in writing.
Gathering late payments at the event site could lead to a reduction in entertainment package duration, which will be subtracted from your planned event schedule.
Gratuity is not included in your total and is at the customer’s discretion.
Travel tolls and setup fees may apply based on the event location and setup accessibility.

3.3. Timing & Scheduling

Entertainment times must be pre-arranged.
Please schedule your entertainment package or entertainer period when all guests are expected to be present. We do not delay entertainment services to wait for additional attendees.
Requests to change or update your booking (e.g., time, date, or location) must be made at least 5 days prior to the scheduled event.
We will get in touch with you before the date of your planned event to confirm all pertinent details, including the venue, timing, and the specifics of your entertainment package. If we cannot connect with you by phone, we will leave a voicemail or send an email to provide the confirmation.
If available, you may request additional time on the day of the event for an added fee. This must be confirmed on-site with our company representative, or by calling our main office. If approved, the extended time and cost will be added to your final balance.
Reservations made fewer than 5 days prior are classified as last-minute. In these situations, your start time needs to be adaptable. We maintain the right to arrive and commence up to 1 hour earlier or later than the time you indicated on the online service form.

3.4. Cancellation Policy

All payments are non-refundable.
Cancellations must be submitted in writing at least 10 days prior to the event to avoid penalty.
If canceled within 10 days of the scheduled event, 75% of the total amount will be due.
Same-day cancellations will require payment of the full balance.
Regardless of how far in advance a cancellation is made, deposits and payments are non-refundable under any circumstances.
Our Terms of Service are available on our website and should be reviewed before making a payment. By submitting payment and completing the booking form, you agree to these terms.
Service time and performance duration are based on the agreement at booking. If, due to circumstances beyond our control (e.g., event delays or large group sizes), we are unable to complete the full package within the time allotted, refunds will not be issued. For example, most kids’ entertainment packages are designed for up to 20–25 children in a one-hour session.
Credit card dispute (through Visa, MasterCard, AmEx, etc.) will not be honored if the client has submitted the online form and agree to these terms.

3.5. Weather & Rescheduling Policy

If you would like to reserve a rain date, it must be requested at the time of booking and is subject to availability.
Events may only be rescheduled within 30 days of the original date and within the same calendar month.
A 15% rescheduling fee will be applied to the remaining balance for all approved reschedules.
Some rental items or entertainment packages are subject to availability.
If a selected item is unavailable, Party Services Inc. reserves the right to substitute it with a comparable item of equal or greater value.

3.6. Refund or Partial Credit.

If the entertainer or service provider you booked fails to appear at your event, we will issue a full refund, no questions asked. Refunds typically process within 10–30 days to your original payment method.
Pre-service dissatisfaction: If you experience any problems related to our service, entertainment package, or the entertainer’s appearance prior to the commencement of our service, please contact us right away to discuss your concerns with our office manager. They will take the time to understand your issue and strive to find a prompt resolution so that we can continue with our service if feasible. If the issue cannot be resolved swiftly between the client business manager over the phone or at the event, and both parties agree to terminate the service, we will process a full refund within 10 days. However, if clients have concerns but do not address the issue immediately and choose to allow the service to continue, then later complain about any matter, no partial credits or refunds will be issued.

3.7. Client Responsibilities

If any party rental items be part of the client’s entertainment package, the client will be entirely accountable for any damage to the rental equipment throughout their event. Full replacement or repair costs will be billed for any damage or misuse
Equipment, especially electrical items, must not be exposed to rain or poor weather conditions.
Once our team arrives at the location and is ready to begin, it is the customer’s responsibility to ensure that the show or service can begin promptly and on time. Delays caused by the customer may reduce performance time. In most cases, we are unable to wait or extend due to other scheduled events.
The client is also responsible for:

- Providing a clear, level, and step-free path from the truck drop-off to the setup area.
- Ensuring the reserved equipment fits in the designated space. No refunds will be issued if the unit does not fit.
- Verifying that equipment is in good working condition upon delivery. Any issues must be reported immediately.
- Understanding that Party Services Inc. is not liable for any damage to property or furnishings in the setup area.’

(4) Party Rentals & Equipment

4.1. Generals Terms

The full rental fee for the agreed rental period must be paid in advance at the time the reservation is confirmed. Party Services inc. / Celebration Entertainment accepts multiple forms of payment, including but not limited to credit card, wire transfer, ACH transfer, Zelle, checks, cash or other approved payment methods.

By submitting payment and confirming a reservation, the Client authorizes Party services Inc. / Celebration Entertainment website to process the payment using the selected payment method. All payments made toward rental reservations are final and non-refundable, regardless of the payment method used.

The rental period begins on the scheduled reservation date and continues until the equipment is returned to Celebration Entertainment or picked up by the company, as specified in the reservation agreement.

Estimated transit time between Celebration Entertainment and the Client’s location is not considered part of the rental period.

Unless otherwise specified in writing, the Client is responsible for ensuring that all rented equipment is returned or made available for pickup by the agreed reservation end date and time.

4.2. Customer Responsibilities.

Customer is responsible for insurance coverage while equipment is in their possession. Customer is responsible for lost or stolen equipment.
Customer is responsible for damages including repair costs due to improper installation, application, misuse, abuse, neglect, and/or accident caused by the Customer. The Customer is not responsible for normal wear and tear.
Customer credits towards the purchase of new equipment will be applied at the end of the rental period and must be used within 6 months of rental.

On the contract. The words: “Customer”, “Renter”, “Buyer”, “You” and/or “Yours” means the person and/or entity who signs the rental contract and is obligated under its terms. The words: “We”, “our” “Company”, Celebration Entertainment and “Party Services Inc.” refer to the business name Party Services Inc. The word “Rental Period” shall mean the period as agreed to between Party Services Inc. and Customer. The term “Rental Equipment” shall mean all equipment provided by Party Services Inc.

In consideration of the rental of the equipment described by the undersigned (hereinafter referred to as the “Renter”) from Party Services Inc. named on attached page (hereinafter referred to as “Party Services Inc.”) upon the terms and conditions, and for the price herein specified, it is agreed as follows:

Rental and term begins on the date and time specified as “rental date” and terminates on return of equipment to Party Services Inc.’s premises (“return date”) unless otherwise agreed upon in writing by the parties. The term “rental period” is the number of days from the rental date to the return date less any days in transit from Party Services Inc. to the Customer. The rental is subject to an automatic renewal for a period of time equal to the Rental Period until the equipment is returned by the Customer to Party Services Inc. may terminate the Rental at any time and upon termination take possession of the equipment. Renter agrees to pay, upon the return of equipment to Party Services Inc.’s premises, all charges and costs for the use of the Rental Equipment. Customer agrees to have all outstanding charges processed on a credit card upon return of equipment.
Privileges and waiver of defects. Renter accepts the rental equipment on an “as is” basis. Customer acknowledges and declares that they will inspect the equipment upon receipt. The Customer will contact Party Services Inc. immediately after receiving the equipment if it is not in good, safe operative condition. The Customer warrants that he is familiar with the operation of the rental equipment and is qualified to make such an inspection. Customer agrees that failure to inspect will result in a waiver of the right to return for replacement equipment. Customer agrees to return the rental equipment to Party Services Inc.’s premises by the return date in as good condition as when received by customer, ordinary wear and tear excepted. “ordinary wear and tear” shall mean only the normal deterioration of the rental equipment caused by ordinary and reasonable use on a single shift (eight hours per day, five days per week) basis. Customer agrees to pay immediately all charges and costs incurred.
rental equipment becomes unsafe or in disrepair during the rental period. Renter will immediately discontinue use of the rental equipment should it at any time, following the execution of this agreement or any subsequent agreement, become unsafe or in a state of disrepair during the rental period furthermore, the renter will immediately notify Party Services Inc. that the rental equipment is unsafe or in disrepair and until such time as Party Services Inc. has regained possession the Customer has agreed to take all steps reasonably necessary to prevent injuries to any person and all property from the rental equipment or products.
Compliance with laws customer acknowledges that Party Services Inc. has no control over the use of rental equipment by customer, and the customer agrees, at his sole expense, to comply with all municipal, county, provincial, and federal laws, ordinances and regulations, including the occupational safety and health administration which may affect the rental equipment while it is in the possession of and use by the customer. Customer shall not permit any person who is not legally qualified to use the rental equipment.
Permitted area of use of rental equipment. Without Party Services Inc.’s written consent, customer shall not remove the equipment from the country in which it is rented.
Customer’s liability for misuse of equipment customer shall not abuse, harm or misuse, the rental equipment. Customer shall not permit any repairs to be made or lien to be placed upon the rental equipment without the Party Services Inc.’s written consent. In the event of any accident or casualty resulting in bodily injury or property damages arising out of renter’s use and hiring of the rental agreement, the Customer agrees to accept all responsibility therefore, and shall hold Party Services Inc. harmless for any claims or action arising. Customer shall furnish Party Services Inc. with a complete report of any accident involving said rental equipment, including names and addresses of all persons involved and all witnesses. Unless otherwise specified herein, in case of the loss or destruction of any part of the rental equipment, or of loss of possession thereof, or inability to return the same to Party Services Inc., on the expiration and due date, for any reason whatsoever, customer shall pay Party Services Inc. the actual replacement cost thereof, and in addition thereto Party Services Inc.’s loss of use of said rental equipment.
Disclaimer of warranties – Party Services Inc. makes no warranties, expressed or implied, as to the rental equipment merchantability or fitness for any particular purpose. Customer’s sole remedy for any failure or defect in the rental equipment shall be the return of the rental equipment at the time of failure, provided the equipment is returned to Party Services Inc. within 36 hours after such failure. Party Services Inc. shall not be responsible for any loss, damage or injury to renter or renter’s property, including incidental, special or consequential damages, in any way connected with the operation, use, defect in or failure of the rental equipment.
Intellectual property rights all rights pertaining to industrial/electrical or intellectual property including but not limited to copyrights, patents and trademarks in the rental equipment are expressly reserved to Party Services Inc. The customer shall not make any copies or authorize any copying of anything supplied with the rental equipment such as product designs, diagrams, circuitry, hardware, software programs and operating manuals except with the prior written authority of Party Services Inc.
Use of liability upon breach by customer customer agrees to pay a late payment penalty at the rate of $150 per day if the rental equipment is not delivered to the Party Services Inc.’s premises following the end of the rental period.
Indemnification of sri by customer customer expressly indemnifies and hold Party Services Inc. harmless of, from and against any and all claims, loss, costs, damages, lawyer fees and/or liability in connection with the hiring and use of the rental equipment regardless of whether a lawsuit is filed in the event a suit is instituted by Party Services Inc. to recover possession of said rental equipment or to enforce any of the terms, conditions or provisions hereof. Renter agrees to pay all costs and reasonable lawyer fees of Party Services Inc. incurred in connection therewith.
Title – title to the equipment is and shall remain in the Party Services Inc.’s name. Customer agrees that the rental equipment is not subject to levy upon for any reason whatsoever. In the event of the bankruptcy of the customer, Party Services Inc. may retake the rental equipment without notice or legal process.
Construction – the paragraph headings used herein are for convenience only and are not to be used in construing the meaning or intent of any of the terms or provisions of this rental contact.
Choice of law any dispute or claim that arises out of or that relates to this agreement, or to the interpretation or breach thereof, or to the existence, scope, or validity of this agreement or the arbitration agreement, shall be interpreted under the laws of the State of New York except as to its choice of law principles.

4.3 Rental Cancellation and Rescheduling Policy

All rental reservations made with Celebration Entertainment.com or Party Services Inc. reserve inventory, equipment, staff scheduling, and logistics for the Client’s specific event date. Due to the nature of the rental industry and the advance preparation required for each order, all payments made toward rental equipment or rental services are strictly non-refundable under any circumstances.

If a Client chooses to cancel a rental order after booking, the Client will not be entitled to any refund of deposits, payments, or balances paid.

However, Celebration Entertainment may offer the Client a one-time rescheduling credit under the following conditions:

The Client must submit the rescheduling request in writing via email.
The new event date must be within six (6) months of the original scheduled event date.
All rescheduled rentals are subject to equipment availability, delivery schedules, and operational capacity.
If the Client fails to reschedule within the six-month period, all payments will be permanently forfeited and the rental agreement will be considered fully canceled.
Any price adjustments, delivery fees, or equipment changes required for the new date may be subject to updated pricing or additional charges.

By placing an order and submitting the online event rental form and payment, the Client acknowledges and agrees that all rental reservations are final, non-refundable, and subject only to the rescheduling option outlined above.

(5) Helium Tank Rental and Balloon inflation Service

These Terms of Service (“Agreement”) govern the rental and use of helium tanks, helium-inflated balloons, and related services (collectively, the “Services”) provided by Party Services Inc. (“we”, “us”, or “our”). By renting helium tanks, purchasing helium-inflated balloons, or using any of our Services, you (“Customer”, “you”, or “your”) agree to the following terms and conditions.

Services Overview

Helium Tank Cylinder Rental – We rent helium tanks in various sizes for balloon inflation purposes. Each rental includes a tank, regulator, and applicable safety instructions.
Short-Term Rental Period – The standard short-term rental period is 7 days, beginning at the time of delivery or customer pickup. Extended rental periods must be arranged in advance and may incur additional fees.
Long-Term Rental Period – The long-term rental period requires a minimum commitment of 7 months, beginning at the time the customer’s account application is submitted, approved, and all required documentation is received and verified.
Balloon Inflation Services – Additionally, we provide pre-inflated helium balloons or onsite balloon inflation services, depending on your order.

5.1. Customer Responsibilities

The Customer agrees to the following:

Acknowledgment of Liability – The Customer acknowledges that Party Services Inc. is not liable for any injuries or damage to property, including furnishings, in the setup or usage area.
Equipment Inspection – The Customer is responsible for verifying that all equipment is in good working condition upon delivery. Any issues must be reported immediately at the time of delivery.
Responsibility for Safety Measures – The Customer assumes full responsibility for implementing all safety measures, including properly securing the cylinder at all times.
Full Equipment Responsibility – The Customer assumes full responsibility for the equipment from the time of delivery or pickup until it is returned and accepted by the Company.
Proper Use – The Customer agrees to use helium tanks and related equipment solely for balloon inflation purposes only. Misuse, tampering, or unsafe handling of tanks (including inhaling helium) is strictly prohibited and may result in legal liability.
Compliance with Laws – The Customer agrees to comply with all applicable local, state, and federal laws and regulations regarding the transport, storage, and use of pressurized gas cylinders.
Safe Storage and Operation – Helium tanks must be kept upright and securely positioned at all times and must not be exposed to heat, direct sunlight, or open flames.
Supervision – Helium tanks and inflated balloons must not be used by minors without proper adult supervision.

5.2. Long-Term Rental – New Account Requirements

Security Deposit – A security deposit is required and serves as financial protection for damages, loss, theft, unreturned equipment, unpaid balances, and any enforcement or recovery costs.
Recurring Payment Authorization – A signed payment authorization form is required for recurring monthly billing and any additional authorized charges.
Monthly Fee – The current monthly fee is $35 plus applicable tax, based on a minimum seven (7) month commitment.
- Early termination before seven (7) months will result in an adjusted rate of $50+ tax per month, and the difference may be deducted from the security deposit.
Identification Requirement – A valid government-issued ID or passport is required.

5.3. Account Termination, Cancellation, and Refund Policy

Account Termination

The Company reserves the right to terminate an account or order and retrieve equipment at any time, with or without notice.
Long-Term Rental Accounts Termination Conditions.

- To cancel your account, we will need in writing a cancellation statement, submitted by the account holder via email or fax.
- Account closure typically takes 7–15 business days to complete. During this period, the Company will coordinate and confirm the equipment pickup date and time with the Customer.
- The Customer acknowledges and agrees that the account will remain active, open, and billable until all Company equipment has been fully returned, retrieved, inspected, and accepted by the Company.
- If security deposit initially was collected when you opened the account, we will have the right to use it and keep partial or all of it, if needed to close a final outstanding balance due or if equipment found damaged, broken, lost, missing or stolen.
- Once you qualify for a full or partial refund of your security deposit, we will send a check to the billing address we have on file. After we collect our equipment from the customer, please allow 10 to 30 business days to receive your check in the mail.

Short-term helium tanks orders and rentals

- Cancellations
  Orders canceled at least 48 hours in advance may be eligible for a full or partial refund. Cancellations made within 48 hours of the rental date may be subject to a cancellation fee.
- Non-Refundable Items
  Last minute helium tank cylinder orders, used balloons, inflated balloons, or services already rendered are non-refundable.

Account Status and Ongoing Charges (Critical Clause)

The Customer expressly agrees that the account shall remain open, active, and billable until all rented equipment has been fully returned, physically retrieved, inspected, and accepted by the Company.

Until such confirmation:

The account will not be considered closed for any reason
All monthly fees, rental charges, and applicable penalties will continue to accrue without interruption

Failure to coordinate or make equipment available will result in continued billing and possible enforcement actions.

Late Fees and Extended Rental Charges

Equipment not returned within the agreed rental period for short term rental or long-term rental will incur automatic extended rental charges
The Company reserves the right to apply daily or monthly late fees, which may range from $10 to $25 per day or per month per item or service, depending on equipment type or service
Continued non-return will result in escalation to recovery and replacement charges

Abandonment and Non-Return of Equipment

If equipment is not returned or made available for pickup within a reasonable timeframe (not to exceed 14 days beyond the scheduled return or cancellation date), it will be considered abandoned.

In such cases:

The Company may charge the full replacement value of the equipment
Additional recovery, administrative, and service fees may apply
The account may be sent to collections or legal enforcement

Collections, Recovery, and Enforcement

The Customer agrees that:

Any unpaid balance may be charged to the payment method on file
The Company may engage third-party collection agencies or legal counsel
The Customer is responsible for all collection costs, including:
- Legal fees
- Court costs
- Collection agency fees
The Company reserves the right to pursue civil recovery actions for unpaid balances or unreturned equipment

Security Deposit and Refunds

The Company may apply part or all of the deposit toward:
- Outstanding balances
- Late fees
- Damages or missing equipment
- Early termination adjustments
- Recovery or enforcement costs
After equipment is returned and accepted:
- Deposit processing takes approximately 10–15 business days
- Refunds are mailed via check to the address on file
- Delivery time is subject to the mailing carrier

Short-Term Rentals – Cancellation Policy

Cancellations made at least 48 hours in advance may qualify for a refund
Late cancellations may incur fees
Custom orders and completed services are non-refundable

5.4. Delivery, Pickup, and Returns

Delivery and Pickup Services – Delivery and pickup services are available within our service areas; additional fees may apply.
Customer Transportation Responsibility – Customers who choose to pick up, transport, or return equipment themselves assume full responsibility for the equipment during transit.
Return Condition – All equipment must be returned in the same condition as received, excluding normal wear and tear.
Damaged or Unreturned Equipment – Any equipment that is damaged, lost, or missing will be subject to applicable repair or replacement charges.
Missed Appointments and Rescheduling Fees – In the event the Customer fails to be present or available at the scheduled delivery or pickup date and time, the Customer acknowledges and agrees that they will be responsible for rescheduling the service and paying any additional delivery or service fees incurred.

5.5. Fees, Deposits, and Payments

Pricing varies based on order details and is provided upon request
Deposits are required for long-term rental service and refundable per terms above
Late payments may result in additional fees or service suspension
Full payment is due at the time of order unless otherwise agreed

5.6. Liability and Indemnification

Limitation of Liability – The Company shall not be liable for any injuries, damages to property or any resulting from the misuse, improper handling, storage, or operation of the equipment or Services.
Indemnification – The Customer agrees to indemnify, defend, and hold harmless the Company from and against any and all claims, liabilities, damages, losses, or expenses arising out of or related to the Customer’s use or misuse of the equipment or Services.

5.7. Safety Warnings

Helium is non-toxic but displaces oxygen. Use in well-ventilated areas only.
Never inhale helium. Inhalation can cause dizziness, unconsciousness, or death.
Do not attempt to refill tanks.
Keep tanks away from children and pets.

5.8. Ownership and Title

All equipment remains the exclusive property of Party Services Inc.

5.9. Modifications

We reserve the right to update these Terms at any time.

** By using our Services, you acknowledge and agree to these Terms.

(6) Inflatables and Interactive Games Rentals

6.1. Reservation Requirements and Conditions

All customers must to complete the online inflatable rentals form agreement and agree to our terms of service prior to booking or renting.
A non-transferable, non-refundable deposit is necessary to secure your reservation. A deposit of 50% or greater must be provided at the time of booking.
All payments and deposits are final. They cannot be refunded, transferred to a future date, or applied to a different package.
All payments made at the time of booking are non-refundable. In the event of a cancellation, no refund will be issued, as the equipment is reserved exclusively for the customer’s event and becomes unavailable for other potential clients.

6.2. Payment Terms

The remaining balance is due in full upon arrival, payable by cash or Zelle bank transfer, unless another method has been pre-approved in writing.
Delayed payments may result in lost rental time, which will be deducted from your scheduled event.
Gratuity is not included in your total and is at the customer’s discretion.

6.3. Rental Timing & Scheduling

Please schedule your rental period when all guests are expected to be present. We do not delay delivery or entertainment services to wait for additional attendees.
Delivery and pickup times must be pre-arranged. A penalty fee may be charged if no one is on-site during the scheduled pickup window.
Delivery and pickup fees may apply based on location and setup accessibility.

6.4. Client Responsibility

The client is responsible for:

Operation and supervision of the rental equipment during the entire rental period.
Fully responsible for any loss, theft, damage, or destruction of the equipment while it is in his/her possession. Full replacement or repair costs will be billed for any damage or misuse.
Equipment, especially electrical items, must not be exposed to rain or poor weather conditions.
Providing a clear, level, and step-free path from the truck drop-off to the setup area.
Ensuring the reserved equipment fits in the designated space. No refunds will be issued if the unit does not fit.
Verifying that equipment is in good working condition upon delivery. Any issues must be reported immediately.
Understanding that Party Services Inc. is not liable for any damage to property or furnishings in the setup area.
Customers may only use the equipment for personal, non-commercial purposes.
All equipment remains the property of Party Services Inc. and may be reclaimed at any time.

6.5. Release of Liability & Indemnification

By signing this agreement, you are acknowledge:

Use of rental equipment is at your own risk.
The customer assumes full responsibility for any injury or damage that occurs from the use or misuse of the inflatables, games or any other rental equipment.
Customer will ensure that all individuals using the equipment do so at their own risk.
You release and hold harmless Party Services Inc., its owners, staff, and affiliates from any liability, injury, claim, or loss resulting from equipment use.
You assume full responsibility for ensuring safe and appropriate use by all participants.
You agree to indemnify Party Services Inc. against any costs, legal fees, or claims arising from misuse, improper supervision, or violations of this agreement.

6.6 Safety Rules for all Games and Inflatable Units

Supervision & Age Limits

1. Adult supervision is mandatory at all times.
2. Group children by age and size to reduce injury risk:
  - Ages 3–7: Max 8 children
  - Ages 8–12: Max 6 children
  - Ages 12+: Max 4 individuals

Prohibited Behavior

1. No roughhousing, flips, wrestling, or climbing on walls or netting.
2. No hanging or bouncing against netting or entryways.
3. No food, drinks, gum, candy, confetti, silly string, sprays, chemicals or sharp objects inside the unit.
4. All users must remove shoes, glasses, sharp objects and jewelry before entering.
5. No piñatas or open flames within 20 feet of the unit.
6. No pets allowed in or near the inflatables.
7. Keep children away from the blower fan.

Equipment Safety

1. If unit deflates, evacuate immediately and check blower/tube connections.
2. DO NOT operate during rain, on wet ground, or if winds exceed 25 mph.
3. Units must be properly staked/secured at all times.
4. Keep units at least 20 feet from open flames or grills.

6.7. Weather & Rescheduling Policy

To reserve a rain date, please request it at the time of booking. Availability is limited, and an additional fee may apply.
Events may only be rescheduled within 30 days of the original date and within the same calendar month.
A 15% rescheduling fee will be applied to the remaining balance for all approved reschedules.
Party Services Inc. maintains the authority to cancel due to adverse weather conditions. If cancellation occurs two days before the planned setup date, you may have the choice to reschedule, which will incur a 15% rescheduling fee.
Refunds or credits will not be provided after equipment has been delivered and set up.

6.8. Cancellation Policy

Cancellations must be submitted in writing at least 10 days prior to the event to avoid penalty.
If canceled within 10 days of the scheduled event, 75% of the total amount will be due.
Same-day cancellations will require payment of the full balance.

6.9. Item Substitution & Availability

Some rental items or entertainment packages are subject to availability.
If a selected item is unavailable, Party Services Inc. reserves the right to substitute it with a comparable item of equal or greater value.

6.10. Damage & Cleaning Policy

In case of damage:

Immediately shut off the unit and ensure all users exit safely.
Customer must immediately report any damage or malfunction.
Document the incident and call us immediately at (718) 787-4477.
If equipment is returned found damaged (excluding normal wear), customer will be billed for repair or replacement.
If damage is irreparable, a replacement fee of up to $10,000 may apply.
All inflatables and equipment must be and remain clean, when returned or at least before we pick them up.
$75 Cleaning fees will be apply for excessive dirt or misuse.

6.11 Legal Disclaimer

No warranties are provided regarding the fitness or condition of rental equipment.
This agreement constitutes the entire contract between the parties.
Any modifications must be made in writing and signed by both parties.

Terms of Service & Conditions